Things got off to a rocky start on this vacation. When we arrived we were told that our bed was broken and they would try to get it fixed soon, but in the meantime we were to call the front desk if we needed help getting the bed up or down. The beds in the studios here are Murphy Beds, which means that when not in use they are lifted up and out of the way into their own little compartment. Very good space saver and for the past ten years we have had always had a good night’s sleep on them. When we arrived the one in our unit had a serious problem in that one of the cables had snapped and lifting the thing required all of our strength. Additionally, something was seriously wrong with our mattress and after two nights I relegated myself to the couch, which was marginally better for my back.
For three days, bed sales folk came in and out of our studio, measuring, probing the walls and showing the manager their slick brochures. They finally decided on one style and on Friday it was installed while we were out. We came back and there was sawdust everywhere where they had cut moulding and drilled holes. Additionally, the carpet had lots of wood slivers all over just begging for a bare foot. The unit they purchased has a smaller footprint and they’ll have to eventually knock out the existing frame, but for the moment it is like sleeping in a coffin, with a 2-foot recess in the frame where your head is meant to be. But wait, there’s more….
The pistons that help raise and lower the bed are right next to your head, which means that if you turn in the night, you run the risk of hitting your head, ear, eye, nose, whatever against these cold steel pistons. What bright mind designed this?? I ended up sleeping with my feet down by the pistons, but while they did get a new Murphy Bed, they did not replace the mattress, which is still a lumpy disaster. Of course no one works on the weekend so we are stuck with this at least until Monday.
We tried to run the dishwasher last week only to discover that the heating element doesn’t work. Cindy patiently explained this to the manager, who sent first one handyman and then another up to see what the problem was. Between them they ran it three times only to discover that the heating element is not working! The manager said that it cost almost as much to replace the heating element as it does to replace the whole unit. We said we didn’t care which way he went, just get something working. He thinks this might take several weeks. I placed him on notice that we expect to receive full compensation for this week and if this continues, for the entire two weeks of our rather disappointing stay. At least the weather is wonderful, so we continue to keep our spirits high.
Best wishes, Cindy and William of Sore Back
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